1. Who we are

The Listening Barn provides counselling and psychotherapy services, in person and online. The data controller is Hannah Mayhew, therapist and owner of The Listening Barn.

2. Information we collect

We may collect and store the following information:

• Your name and contact details (email, phone number).

• Information you provide when you make an enquiry or book a session.

• Notes from therapy sessions (kept securely and confidentially).

• Payment information (no card details are stored directly by The Listening Barn).

3. How we use your information

We use your information to:

• Respond to enquiries.

• Arrange and deliver counselling sessions.

• Keep accurate records in line with professional and legal requirements.

4. Confidentiality and sharing

What you share in therapy is treated with respect and confidentiality. Information will not be shared with others unless:

• You give consent.

• There is a risk of harm to yourself or others.

• We are required by law.

• Limited, relevant details are discussed in clinical supervision, which is a professional requirement to ensure safe and effective practice. Supervision is itself a confidential process, and your identity will be protected as far as possible.

5. How we store your information

• Session notes are stored securely and separately from contact information.

• Electronic data is password-protected.

• Paper records (if any) are stored in a locked cabinet.

• Information is kept for 7 years in line with professional guidance and then securely destroyed.

6. Your rights

You have the right to:

• Request a copy of the information we hold about you.

• Ask for corrections to be made if information is inaccurate.

• Withdraw consent to processing (where applicable).

• Make a complaint to the ICO if you have concerns.

7. Data Protection Registration

The Listening Barn is registered with the Information Commissioner’s Office (ICO) and complies with the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.
Our ICO registration number is: ZB993257

8. Contact

If you have any questions about this policy or how your data is handled, please contact:
The Listening Barn
Email: hello@thelisteningbarn.co.uk

9. Updates

This Privacy Policy was last updated in September 2025. It may be updated from time to time to reflect changes in practice or legal requirements.